Privacy Policy
This Privacy Policy describes how Nerd Herd Technology Pvt. Ltd. ("we", "us", or "our"), operating under the brand Nerdee, collects, uses, and protects information you provide when visiting our website or purchasing our products.
1. Information We Collect
We may collect the following personal information:
- Contact form submissions — name, mobile number, email address, and message when you use our Contact Us page.
- Order & payment information — name, email, phone number, and delivery address when you complete a purchase. Payment card details are processed directly by Razorpay and are never stored by us.
- Usage data — pages visited, time spent on pages, and browser/device type collected automatically via standard web analytics.
2. How We Use Your Information
We use the information collected solely for the following purposes:
- To process and fulfil your order and arrange delivery.
- To respond to enquiries, feedback, or support requests submitted via the contact form.
- To send order confirmation and shipping updates.
- To improve our website experience based on usage patterns.
- To comply with legal obligations under applicable Indian law.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
3. Third-Party Services
We use the following third-party services that may process your data:
- Razorpay — our payment gateway. Your payment details are entered directly on Razorpay's secure platform and are governed by Razorpay's Privacy Policy.
- Google Forms — used to receive contact form submissions. Data entered is stored in Google's infrastructure and governed by Google's Privacy Policy.
- Google Fonts — used to serve fonts on this website. Google may collect your IP address when loading fonts.
4. Cookies
Our website uses minimal cookies. We do not use advertising or tracking cookies. Standard browser cookies may be set by third-party services (e.g., Google Fonts) for performance and analytics purposes. You can disable cookies in your browser settings; doing so will not prevent you from using our website or placing an order.
5. Data Storage & Security
We take reasonable precautions to protect your personal information. Contact form data is stored in Google Sheets accessible only to authorised team members. Order data is retained by Razorpay as per their data retention policies.
We retain your contact information for as long as necessary to resolve your enquiry and for a reasonable period thereafter. Order information is retained as required by Indian tax and accounting regulations.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to legal retention requirements.
To exercise any of these rights, please contact us at [email protected].
7. Children's Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
8. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or through our Contact Us page.